Privacy Policy
As at: 01/2023
This Privacy Policy explains how and why we collect, use, hold and disclose your personal information in accordance with the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs) (Privacy Laws).
“We”, “us” and “our” and “STIHL Tirol” means STIHL Tirol GmbH, Hans-Peter-Stihl-Str. A-6336 Langkampfen/Kufstein, Austria, Regional Court of Innsbruck under FN 46276 d, VAT identification number ATU32234908. E-Mail-Address: datenschutzinfo@stihl.at.
If you would like further information that you do not find in this Privacy Policy, you can contact us and our Data Protection Officer at any time by post at the address for the controller, addressed to "zu Hd. Abteilung Datenschutz" or email to datenschutzinfo@stihl.at:
This Privacy Policy explains how we deal with your personal information in connection with the STIHL MY iMOW® App and the browser-based application for the use of your iMOW® robot mower ("STIHL MY iMOW® Web App") together also referred to as "STIHL MY iMOW® Applications".
You can use a limited range of functions of the STIHL MY iMOW® Applications without logging into the STIHL MY iMOW® Applications. If you do not provide us with your personal information your use of the STIHL MY iMOW® Applications may be limited or not possible.
To log into the STIHL MY iMOW® Applications you need a STIHL Account for the STIHL Digital Platform and its Solutions. Please refer to the STIHL Digital Platform and STIHL Solutions Privacy Policy for information on how those services deal with your personal information.
References to “personal information” in this Privacy Policy mean any information or an opinion about an identified individual or an individual who can be reasonably identified from the information or opinion. Information or an opinion may be personal information regardless of whether it is true.
We refer to data that does not relate to you as non-personal or anonymous data. The relevant privacy laws and this Privacy Policy do not apply to such data.
· We may collect the following types of personal information: name, email address or postal address or other contact details;
· information you provide to us;
· our communications with you, including recordings of telephone conversations with you, if you have given your consent to the recording;
· data related to the support case and the data required to resolve your support case;
· a mower plan if any, and any settings related to your iMOW® robot mower, such as cutting height, safety functions, rain sensor including the geo-coordinates of the iMOW® robot mower when your iMOW® robot mower is connected to the Internet; and
· IP addresses.
We collect, hold and use your personal information so that we can:
· enable you to use the STIHL MY iMOW® Applications.
· to improve and further develop STIHL MY iMOW® Applications, or the iMOW® robot mower, other offers and services (or our support), including through market research activities.
· fulfil contracts with you, and to provide you with access to and use of our services.
· honour requests by you to deal with your personal information for a specific purpose.
· to provide you with customer support. This may include recording customer support calls for quality assurance and training purposes (where we record our calls, we will obtain your consent).
· sending you marketing communications and promotional offers, with your consent.
· fulfil a legal obligation to which we are subject.
· as necessary and permitted by Privacy Laws and other applicable laws, safeguard our legitimate interests or the legitimate interests of a third party.
Voice control providers:
·
Voice
control via Apple Shortcuts App: Provider is Apple. The privacy policy is
available at.
https://www.apple.com/legal/privacy/data/en/shortcuts-sharing/
·
Voice
control via Amazon Alexa: Provider is Amazon. The privacy policy is available
at.
https://www.amazon.com/gp/help/customer/display.html?nodeId=GVP69FUJ48X9DK8V
·
Voice
control via Google Assistant: Provider is Google. The privacy policy is
available at.
https://policies.google.com/privacy
We use certain data about you and your use of the STIHL MY iMOW® Applications to improve and further develop STIHL MY iMOW® applications or the iMOW® robot mower and other offers and services (or our support). This concerns, in particular, data about the use of STIHL MY iMOW® applications as well as data related to, among other things, the properties, security and quality of our offer.
As far as possible, the data will be pseudonymised or anonymised prior to using it for product development and statistical evaluation. If the data are anonymised, they are no longer personal information.
In some cases, we do not receive information directly from you. This may be the case, for example, if information about you is provided to us by third parties. We work with companies that provide services to us and who in turn provide us with information about you. These include, for example, payment service providers or providers of what are known as app stores.
When accessing our website, the browser used on your device automatically sends information to our website server, which temporarily saves it in a so-called log file.
We hold your personal information for so long as you use the STIHL MY iMOW® Applications or until you delete your STIHL Account, in order to provide you with access to those services.
The storage period for your personal information depends in particular on which of the features offered by the STIHL MY iMOW® Applications you use. In addition, the storage period depends on the type of personal information in question, and applicable legal retention periods, which may obligate us to keep your information for a certain period of time.
In the event of a legal dispute, we will keep the personal information we need for legal defence until the final conclusion of the proceedings.
For more information on the storage period, please contact us via the contact details at the front of this Privacy Policy.
In addition to recipients of the STIHL Group, we share your personal information with our partners including:
· IT Service Providers (Data Hosting Providers);
· Support (Customer Support);
· Lawyers, auditors and tax advisers.
We may also pass on your personal information to the authorities and courts, as far as we are required to by our obligations under applicable laws including the GDPR or the laws of the EU Member States.
From time to time, we may need to transfer your personal information outside of Australia, for example to locations in the European Economic Area. When we do so, we will take reasonable steps to ensure that your personal information is protected in accordance with the Privacy Act and APPs, or an equivalent scheme such as the GDPR.
If you want to access or request the correction of your personal information that we hold, you can contact us at any time and without any required form via the communication channels specified in this Privacy Policy.
We do not impose any charge for requesting access to your personal information, but we may charge you reasonable costs associated with providing you with that access (for example costs for time spent collating large amounts of information).
STIHL will respond to requests for access or correction within a reasonable time and will take all reasonable steps to ensure that the personal information we hold about you is accurate, up to date and complete.
If you have any questions or if you cannot use the STIHL MY iMOW® Applications or the iMOW® robot mower as described by us, our Support is always at your disposal. We will inform and support you if, regardless of your contact with us, we find that you cannot use the STIHL MY iMOW® Applications or the iMOW® robot mower as described by us.
You can contact us using the information set out at the front of this Privacy Policy. We will generally contact you by email.
We may update this Privacy Policy from time to time. We therefore recommend that you consult this Privacy Policy regularly.